GreenPowerMonitor, a DNV GL company, keeps its commitment to high-quality service intact thanks to its professionals. Engineers, technicians, developers, and support staff – a whole team that has worked, and continues to work, to be close to customers and their projects.
Our IT System is composed of 8 great professionals that oversee managing and maintaining the company’s technological infrastructure worldwide. From the GPM headquarters in Barcelona, they support all the departments on the 5 continents in a way that they can execute their activities quickly and efficiently.
How is the IT department facing the challenges caused by COVID-19?
At GreenPowerMonitor (GPM) we have already a solid technological infrastructure that allowed us to work remotely. Indeed, the IT department works every day to provide internally coverage and maintenance to more than 150 employees around the world. Therefore, smart working is a common practice in our routine.
In any case, we can highlight that, thanks to this previous infrastructure, customer service and project development have not been affected during these months and GPM has continued to operate normally.
So…working remotely was already a common practice?
Yes, it was. We must think that GPM works with more than 700 clients, to whom we guarantee their portfolios and renewable projects management.
Since the company has a global approach, the IT department is present in a certain way in all the project phases, from the configuration, execution and commissioning of a plant, to the support of the Customer Success team responding to customers’ needs.
We have 5 technical hubs: in the US, Mexico, Spain, Japan and Australia; besides we also have 3 data centres to cover and support clients 24 hours a day. Our motto is to take care of the customer needs, wherever customers are.
What kind of new measures have you taken?
Most of the work has been done remotely, although some tasks in person are unavoidable. The limitation of displacements and the need to maintain a social distance implied coordinated planning of those tasks that needed to be carried out in person like setups, connections, and configurations.
In these cases, just one professional used to go to the workshop to manually execute these essential processes following all the health protocols established by the official organizations. The rest of the tasks were carried out remotely to limit face-to-face situation as much as possible.
Did someone help you with these tasks in person?
Elif Abaslioglu, Project Manager, has been one of the few GPM professionals who has been carrying out her working in person. Coordination with her has been extraordinary for the IT department and the development of projects.
In what ways is your department contributing to the success of the company?
In the IT Department, the activity did not decrease in any moment; indeed, our responsibilities were active all along the lockdown period and we have helped the projects to continue their normal process without any delay.
We have also done our best to support our colleagues who have been carrying out their daily activities remotely in recent weeks. We have maintained permanent contact with the ones responsible for areas and departments and we have always given the best service to maintain the activity.